Shipping policy

SHIPPING POLICY

Last updated: 14 September 2026

At Dronearos, we know that when you are waiting for a battery to get your drone back in the air, reliable delivery matters.

We aim to make every shipment clear, trackable and carefully handled from the moment your order is placed until it reaches your door.

Orders ship within 1 business day after purchase; delivery takes about 5–8 business days.

Dronearos is operated by AEROVANTA POWER LTD, a company registered in England and Wales.

Orders ship from China. For Germany and other EU destinations we offer, delivery is normally about 5–8 business days. Inside the EU we ship DDP (import tax included) where offered. Free shipping from €39. Below €39, paid rates apply at checkout (Germany €9.90; United States €9.90; Rest of world €12.90). Outside the EU, import taxes and duties depend on destination and may appear at checkout when collected — we do not hardcode DDP outside the EU. Mini 2 accessories (propellers, RC-N1 sticks, filter 4-pack, dual charger) can be bought alone. Under €39 pay shipping at checkout; free shipping from €39 (with or without a Mini 2 battery).

1. ORDER PROCESSING

Orders are carefully reviewed and prepared before dispatch.

Once your order has been successfully placed and payment has been confirmed, we will begin preparing it for shipment.

Processing times may vary depending on:

  • product availability;

  • order volume;

  • destination country;

  • carrier requirements; and

  • any special transportation requirements applicable to battery products.

As soon as your order has been dispatched, we will send you a shipping confirmation where available.

Our goal is simple: send the correct product, to the correct destination, in suitable protective packaging, as efficiently as possible.

2. ESTIMATED DELIVERY TIMES

Estimated delivery times may vary depending on your destination, the shipping method selected, customs procedures and the carrier handling your parcel.

Where available, an estimated delivery timeframe will be shown during checkout, in your order confirmation, or in your shipping information.

Please note that all delivery dates and delivery windows are estimates unless expressly stated otherwise.

International deliveries may take longer during:

  • public holidays;

  • peak shopping periods;

  • severe weather;

  • customs inspections;

  • transportation disruptions; or

  • other circumstances outside our reasonable control.

We appreciate your patience if your parcel is affected by an unexpected carrier or customs delay.

Typical Outside EU delivery estimates (where we ship):

  • United Kingdom: 7–10 business days

  • Norway & Switzerland: 5–8 business days

  • Rest of World: 10–18 business days

3. BATTERY SHIPPING

Many of the products sold by Dronearos are replacement batteries for drones and related equipment.

Battery products may be subject to additional carrier, aviation, road transport, customs or destination-specific transportation requirements.

For this reason, certain battery orders may:

  • be transported using specific approved shipping routes;

  • require additional handling;

  • have fewer available shipping methods;

  • take slightly longer than ordinary non-battery products; or

  • be unavailable for delivery to certain destinations.

These measures help ensure that battery products are transported in accordance with applicable shipping and carrier requirements.

Where a particular shipping restriction affects your order, we will contact you when reasonably necessary.

4. SHIPPING DESTINATIONS

We may ship to a range of destinations depending on product eligibility, carrier availability and applicable transportation rules.

Available destinations and shipping methods may vary by product.

If a shipping option is available for your address during checkout, this generally means that the applicable delivery service is currently available for that order.

However, in rare circumstances, a carrier or regulatory restriction may prevent us from completing shipment after an order has been placed.

If this happens, we will contact you and provide an appropriate solution, which may include an alternative shipping method or cancellation and refund where necessary.

5. SHIPPING CHARGES

Free shipping from €39 (cart/checkout subtotal). Below €39, standard paid rates apply at checkout:

  • Germany: €9.90 (DDP)

  • United States: €9.90

  • Rest of world: €12.90

Checkout shows the applicable delivery method for your address. Rates combine with the existing shipping zones on this store (China Domestic, Germany DDP, United States, Rest of world).

Accessory rule: Mini 2 propellers, RC-N1 control sticks, filter 4-pack, and dual charger can be purchased alone. Under €39, paid shipping applies at checkout; free shipping from €39 (with or without a Mini 2 battery).

6. TRACKING YOUR ORDER

Where tracking is available, tracking information will normally be provided after your order has been dispatched.

Please allow some time after receiving your tracking number for the carrier's system to display the first tracking update.

Tracking information may occasionally take time to update while a parcel:

  • moves between carrier facilities;

  • enters another country;

  • undergoes customs processing; or

  • is transferred to a local delivery partner.

A temporary pause in tracking updates does not necessarily mean that the parcel has stopped moving.

If your tracking has not updated for an unusually long period, please contact us at:

help@dronearos.com

We will help review the available shipping information.

7. CUSTOMS, DUTIES AND IMPORT CHARGES

International orders may be subject to customs procedures, import taxes, VAT, duties, handling fees or other charges imposed by the destination country.

For orders we ship to Germany and other EU destinations we offer, we ship Delivered Duty Paid (DDP). Shipping and import tax are included, so no customs or tax payment is due at the door.

Outside the EU (including the United Kingdom, Norway, Switzerland and other non-EU destinations where we ship): Import taxes and duties are calculated at checkout based on your shipping address. The amount you pay at checkout is final for the order. Outside EU shipments are not sold on a Delivered Duty Paid (DDP) “tax included / no payment at the door” basis.

Where taxes or duties are collected by us during checkout, this will normally be reflected in the amount shown to you.

Where such charges are not collected by us, additional amounts may be assessed by local customs authorities or delivery providers.

The treatment of taxes, duties and import charges varies by destination and may change from time to time.

Customers are responsible for providing accurate information required for customs clearance.

We are not responsible for delays caused solely by customs authorities or for charges imposed independently by destination-country authorities, except where applicable law provides otherwise.

8. DELIVERY ADDRESS

Please check your delivery address carefully before submitting your order.

Customers are responsible for providing a complete and accurate shipping address, including where applicable:

  • recipient name;

  • street address;

  • building or apartment number;

  • city;

  • postal code;

  • country; and

  • contact telephone number.

If you notice an error after placing your order, contact us as soon as possible at:

help@dronearos.com

We will do our best to assist.

However, once an order has entered fulfilment or has been handed to the carrier, we may not be able to change the destination address.

9. FAILED OR UNSUCCESSFUL DELIVERY

A delivery may occasionally be unsuccessful because:

  • nobody was available to receive the parcel;

  • the address was incomplete or incorrect;

  • the recipient could not be contacted;

  • local customs requirements were not completed;

  • the parcel was not collected from a pickup location; or

  • the carrier was unable to complete delivery.

Where possible, the carrier may attempt redelivery, leave instructions or make the parcel available for collection.

If a parcel is returned to us, please contact our support team so that we can review the available options.

Additional shipping charges may apply where a parcel must be shipped again because the original delivery failed due to incorrect information supplied by the customer or failure to collect the parcel, to the extent permitted by applicable law.

10. DELAYED SHIPMENTS

Most orders arrive without issue, but international transportation is sometimes unpredictable.

If your parcel is delayed, please first review the most recent tracking information.

If the tracking information does not resolve the issue, contact us at:

help@dronearos.com

Please include your order number so that we can assist you more efficiently.

We will review the information available from the carrier and help determine the appropriate next step.

11. LOST SHIPMENTS

If tracking information indicates that a parcel may have been lost during transportation, please contact us.

We may need to open an investigation with the relevant carrier before confirming the outcome.

Where a shipment is confirmed as lost and responsibility remains with us under applicable law, we will provide an appropriate remedy, which may include replacement or refund.

Nothing in this Shipping Policy limits any mandatory consumer rights you may have.

12. DAMAGED PARCELS

If your order arrives visibly damaged, please inspect the contents carefully.

If the product itself has been damaged during transportation, contact us as soon as reasonably possible at:

help@dronearos.com

To help us resolve the issue efficiently, we may ask you to provide:

  • your order number;

  • photographs of the outer packaging;

  • photographs of the shipping label;

  • photographs of the damaged product; and

  • a brief description of the issue.

Please keep the original packaging until the matter has been resolved where reasonably possible.

We will review the case and provide the appropriate remedy in accordance with our Refund Policy and applicable law.

13. MULTIPLE-PARCEL ORDERS

Some orders may be shipped in more than one parcel.

This may happen because:

  • products are stored at different fulfilment locations;

  • battery transportation requirements differ between products;

  • different carriers are used; or

  • splitting the shipment allows us to deliver the available products sooner.

If your order is divided into multiple shipments, the parcels may arrive on different days.

Where available, separate tracking information may be provided for each parcel.

14. RISK OF LOSS

Where applicable consumer law requires it, responsibility for the goods remains with us until the goods come into the physical possession of you, or a person identified by you to receive them.

If you independently arrange your own carrier and that carrier was not offered by Dronearos as a delivery option, different rules regarding transfer of risk may apply as permitted by applicable law.

Nothing in this policy limits rights that cannot legally be excluded.

15. ORDER CANCELLATION BEFORE SHIPPING

If you wish to cancel an order, please contact us as soon as possible at:

help@dronearos.com

If your order has not yet entered fulfilment or been dispatched, we will make reasonable efforts to cancel it.

Once an order has been processed or dispatched, cancellation may no longer be possible.

In that situation, any applicable return or cancellation rights will be handled in accordance with our Refund Policy and applicable consumer law.

16. RETURNS

Shipping-related questions concerning a return, exchange or refund are governed by our Refund Policy.

Please review that policy before returning a product.

Do not send a return to our registered office unless our customer service team has specifically instructed you to do so.

Return instructions and, where applicable, the correct return address will be provided as part of the return process.

This is particularly important for battery products, as certain carriers may impose restrictions on how batteries can be returned.

17. CUSTOMER SUPPORT

We want the delivery process to feel straightforward from checkout to arrival.

If you have any questions about your shipment, tracking information, delivery destination or an existing order, please contact us.

Dronearos
Trading name of AEROVANTA POWER LTD

Email: help@dronearos.com
Telephone: +44 7529 128659

Registered Office:
Director's Office No. 131
Unit 7 Wilsons Business Park
Manchester
United Kingdom
M40 8WN

Company Number: 17415659

Please note that our registered office is our corporate registered address and should not be used as a product return address unless we have specifically instructed you to send a return there.

OUR DELIVERY COMMITMENT

A replacement battery is often more than another accessory — it can be the part that keeps a trusted drone flying.

That is why we take care with every order, from product selection and packaging through to dispatch and delivery.

If something does not go as expected, contact us.

We will always do our best to help you understand what is happening with your shipment and find the appropriate next step.

Customer Support: help@dronearos.com