Battery support

Compatibility, charging, fit, and order help for DroneBase replacement batteries. We ship from Xianyang, China, mainly to Europe. This is not DJI official support.

Start here

Compatibility
Match your aircraft before you order. Charging and storage
How we recommend handling a new pack. Fit
What to check against your old battery. Troubleshooting
Not recognized, won’t charge, or unsure it fits.

Common questions

Battery not recognized

Confirm the pack is for your exact aircraft group (Mini 3 series is not Mini 2; Air 2S is not Mini). Seat the battery fully, wipe the contacts, and try a second aircraft if you have one. If a new unused pack still fails, email us with the order number and a photo of the battery label.

Charging and storage

Use the charger listed for that aircraft family. Do not leave a lithium pack unattended on charge. For storage, a partial charge in a cool, dry place is safer than a full charge on a shelf. Never puncture, crush, or heat a swollen pack.

Not sure it fits

Compare the model printed on your old battery and the aircraft name in the DJI app or on the aircraft body. If the label is worn, send a photo to wanshi0002@outlook.com before you order. You can also request a discontinued model.

Order / delivery

Lithium batteries ship on approved small-parcel routes from China. Most European orders take about 8–12 business days after handover; customs can add time. See Shipping.

Return or exchange

Unused packs may be returned within 30 days if you email us first. Used, installed, or swollen batteries are not unused returns. See Returns.

Need a person

Escalate to Contact. Backup email: wanshi0002@outlook.com. Include aircraft model, country, and order number when you have one.

DroneBase is an independent seller of third-party compatible replacement batteries. DJI is a trademark of its respective owner. DroneBase is not affiliated with or endorsed by DJI.